Alphaserve: Unlocking Alpha in Technology Operations

Nov 16 2016 | 7:32pm ET

Editor’s note: The rapid pace of technological innovation in the alternative investment industry has steadily raised the profile of operational alpha, or the premise that technology allows a fund’s capital to be allocated much more efficiently and cheaply, in turn freeing up resources for alpha-generating activities like research, personnel, data analytics and marketing. The team at Alphaserve Technologies focuses on unlocking this value through institutional-class IT expertise spanning everything from cloud services to enterprise-wide IT solutions that can scale to size as necessary.

Company name: Alphaserve Technologies

Location: New York


Fintech Sector: Buy-Side

Elevator Pitch: Enterprise IT Advisory, Managed Services, Integration to over 250 clients around the world in a variety of industries.

Year Formed: 2010

No. of Employees: 300

Stage: Profitable, zero debt

Notable investors: Privately Held

Tell us a bit about your company and what it does?

Alphaserve Technologies is a global provider of “smart sourced IT services” to the asset management industry, including hedge funds, broker-dealers, private equity companies, law firms, and broader markets like media, government and healthcare. We serve clients in 300 cities and 38 countries, ranging from multinational blue chip firms to small boutique financial companies. Our team has practiced their craft for 15+ years together in the most demanding market sectors in the world. Alphaserve’s “IT as a service" model is so refined that it can be efficiently scaled to meet the needs of any organization.

How is your company different than others in the same space? 

We have the patents on the process and blueprinting of entire business operations from IT all the way up to reporting at the top. We are the only provider in the U.S. who can deliver an enterprise cloud network operations center that can:

1. Predict infrastructure failure using regression algos 

2. Monitor and animate all IT/ operations in real time views, with full upstream and downstream logic, SLA management

3. Deliver immediate root cause analysis, health, uptime of IT and business services in one platform, given to the client in a mirrored fashion with full capabilities.

What is your revenue model? How will the company make money?

Alphaserve has the following revenue streams:

  • Monthly recurring fixed fee IT support
  • Project based revenue
  • Hardware procurement
  • Cloud brokerage

Who is your target market?

Hedge funds, Broker Dealers, Private Equity, Law firms, and other general markets like Media, Government and Healthcare.

How big is the opportunity?

Our aim is to grow the business to $100 million annual revenue in next 3 years.

Why are you and your team capable of succeeding?

Our team has grown 40%, our referral rate is at an all-time high, and over 38% of all new business is inbound. Our ability to provide technology roadmaps with the exact days until future failure is assisting in budgeting and forecasting IT spends. The elite buy-side set is migrating towards our services as we are an enterprise class firm, while having delivery management functions into the firm adds a level of customer governance and process.

Can you tell us one unusual fact about your company?

AlphaServe is owned by ten engineers. We’re a big family who cares for our community and supports many charitable causes. 

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